What information are we collecting?
We collect your name, contact details and other relevant information directly from your CV. We may also obtain data about you from third parties to enhance and personalise your experience, in order to help with your career search.
How will we use your personal data?
We use the information we collect to provide you the best possible service. This includes notifying you of future job opportunities, improving our websites and answering your questions. We may also use your information to contact you about industry updates, events and promotions.
Who has access to your information?
We will never sell or rent your information or share your data with a third party for marketing purposes.
Who will we share your personal data with?
We may share your information with any member in Diver Phillips Associates, and trusted third parties, to help us deliver our services to you. Under certain circumstances, we may occasionally be required by a regulatory body or law enforcement agency to disclose certain personal information.
How long will we keep your personal data for?
We will store your data only for as long as necessary. What’s more, we conduct regular data-cleansing and updating
exercises to make sure the information we have is up to date, relevant and accurate.
What are your rights?
You’re in control of your data. Should you wish to stop receiving emails from us, you will be able to unsubscribe or opt-out from the communications you receive, or contact us on email, telephone or even by post and we will make that change for you.
How do you change your communication preferences?
You can review and amend which communications you receive and how you receive them via your email communications at any time.
your device to collect data and help improve our websites and online services.
How do you contact us?
Get in touch with us if you have any questions at all about how we process, store and share your personal information.
Right to Object: You have a
(i) use of your personal information for direct marketing purposes;
Diver Phillips Associates Ltd (company number 12820217)
(“DPA”, “we”, “us” or “our”) is committed to protecting the privacy of our candidates, clients and users of our website. We want to provide a safe and secure user experience. We will ensure that the information you submit to us, or which we collect, via various channels (including our website, through written correspondence (including e-mail), conversations or meetings with our consultants, or through any of our offices or websites globally), is only used
for the purposes set out in this policy.
The Information we collect
We will collect your personal details, including but not limited to your name and contact details (together with your e-mail
address) and other relevant information from your Curriculum Vitae (“CV”). On occasion this will also include sensitive personal information such as details of criminal convictions and ethnic origin. When we receive your details and CV electronically, this may be through a direct application on one of our websites or an application that you have made through a third-party job board.
We will likely obtain further personal information about you during the course of our relationship with you. This information may be obtained from you directly or from third parties, such as organisations to whom we have provided your CV and who have engaged with you as part of a job application.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform our duty or service we are trying to provide to you. In this case, we may have to cancel our service with you, but we will notify you if this is the case at the time.
How we use your Personal Information
We will hold, use and disclose your personal
information, for our legitimate business purposes including:
provide our services to you;
maintain our business relationship, where you are a user of our website, a
client or candidate;
enable you to submit your CV for general applications, to apply for
specific jobs or to subscribe to our job alerts. Please see the separate
section on your CV below which outlines additional uses and
match your details with job vacancies, to assist us in finding a position
that is most suitable for you and to send your personal information
(including sensitive personal information) to clients in order to apply
retain your details and notify you about future job opportunities other
than the specific role for which you have contacted us;
answer your enquiries;
direct-market products and services, advise you of news and industry
updates, events and promotions, reports and other information. Before we
do so, you will be given an option to opt-out of such communications and
an option to unsubscribe will also be provided with each communication;
fulfil contractual obligations with our clients;
provide further services to you by sharing your personal information with
other companies within our Group of companies as well as trusted third
release personal information to regulatory or law enforcement agencies, if
we are required or permitted to do so;
website uses a website recording service which can record mouse clicks,
mouse movements, page scrolling and any text keyed into website forms.
Data collected by this service is used to improve our website usability.
The information collected is stored and is used for aggregated and
statistical reporting, and is not shared with anybody else.
order to provide you with personalised content on our website, with more
relevant communication in our emails, and with a tailored service from our
consultants, we track and record your usage and interaction with our
website and emails. We employ a third party service provider to help us
record, store and analyse this information to determine how we might best
deliver your engagement. We ensure that no personally identifiable
attributes are recorded in this database and, other than our chosen
service provider, we do not share this information with any other business
We may process, in accordance with local regulations, certain sensitive personal data (known as special category data in GDPR) where you include it in information you send to us e.g. if you include information about your health, religion or ethnic origin in the CV you send to us. We may also be required to conduct a criminal records check against your details. We have processes in place to limit our use and disclosure of such sensitive data other than where permitted by law.
How do we protect your information?
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, altered, disclosed, used or accessed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
The Legal Basis for
Processing your Personal Information
Under GDPR, the main grounds that we rely upon in
order to process personal information of clients and candidates are the
(a) Necessary for entering into, or
performing, a contract – in order to perform obligations that we
undertake in providing a service to you, or in order to take steps at your
request to enter into a contract with us, it will be necessary for us to
process your personal data;
(b) Necessary for compliance with a legal
obligation – we are subject to certain legal requirements which may
require us to process your personal data. We may also be obliged by
law to disclose your personal data to a regulatory body or law enforcement
(c) Necessary for the purposes of legitimate
interests – either we, or a third party, will need to process
your personal data for the purposes of our (or a third party’s) legitimate
interests, provided we have established that those interests are not overridden
by your rights and freedoms, including your right to have your personal data
protected. Our legitimate interests include responding to requests and
enquiries from you or a third party, optimising our website and customer
experience, informing you about our products and services and ensuring that our
operations are conducted in an appropriate and efficient manner;
(d) Consent – in some
circumstances, we may ask for your consent to process your personal data in a
How we share your
In certain circumstances we will share your personal information with other parties. Details of those parties are set
out below along with the reasons for sharing it.
We disclose your personal information to clients who have vacancies for jobs in which you are interested.
Trusted Third Parties
We will share your personal information and, where necessary, your sensitive personal information with trusted third parties where we have retained them to provide services that you or our clients have requested, such as:
reference checking (as required);
of details you have provided from third party sources; and/or
evaluations or skills tests.
We will also share your personal information with third parties who perform functions on our behalf and provide services to us
consultants carrying out testing and development work on our business
and mailing houses; and/or
Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at
least one of the following safeguards is implemented:
will only transfer your personal data to countries that have been deemed
to provide an adequate level of protection for personal data by the
we use certain service providers, we may use specific contracts approved
by the European Commission which give personal data the same protection it
has in Europe.
we use providers based in the US, we may transfer data to them if they are
part of the Privacy Shield which requires them to provide similar
protection to personal data shared between the Europe and the US.
Regulatory and Law Enforcement Agencies
As noted above, if we receive a request from a regulatory body or law enforcement agency, and if permitted under GDPR and other laws, we may disclose certain personal information to such bodies or agencies.
How long we will hold your information
The length of time we will hold or store your personal information for will depend on the services we perform for you and for how long you require these, unless you request that we delete it. As we often support candidates with placements over many years, and potentially throughout their careers, the purpose for which we retain candidate data is often an ongoing purpose. We conduct regular data-cleansing and updating exercises with our candidates to ensure that (a) the data that we hold is
accurate and (b) we are not holding data for too long.
Our standard terms of business state that our clients should retain candidate data such as CVs for the purposes of the specific role you apply for and that, as controllers of your data, they should inform you if they plan to retain your CV on file in order to notify you about
potential future roles, or to otherwise hold or use your data for other
Your rights on
Information we hold about you
Accurate data is important to us and you have certain rights in relation to personal information we hold about you. Details of these rights and how to exercise them are set out below. We will require evidence of your identity before we are able to act on your request.
Right of Access
You have the right at any time to ask us for a copy of the personal information about you that we hold. Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your personal information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.
Right of Correction or Completion
If personal information we hold about you is not accurate, out of date or incomplete, you have a right to have the data
rectified, updated or completed. You can let us know by contacting us using any of the methods in the Contact section below.
Right of Erasure
In certain circumstances, you have the right to request that personal information we hold about you is erased e.g. if the information is no longer necessary for the purposes for which it was collected or processed or our processing of the information is based on your consent and there are no other legal grounds on which we may process the information.
Right to object to or restrict processing
In certain circumstances, you have the right to object to our processing of your personal information by contacting us using
any of the methods in the Contact section. For example, if we are processing your information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. You also have the right to object to use of your personal information for direct marketing purposes.
You may also have the right to restrict our use of
your personal information, such as in circumstances where you have challenged
the accuracy of the information and during the period where we are verifying
Right of Data Portability
In certain instances, you have a right to receive
any personal information that we hold about you in a structured, commonly used
and machine-readable format.
You can ask us to transmit that information to you
or directly to a third-party organisation.
The above right exists only in respect of personal
have provided to us previously; and
processed by us using automated means.
While we are happy for such requests to be made, we
are not able to guarantee technical compatibility with a third-party
organisation’s systems. We are also unable to comply with requests that relate
to personal information of others without their consent.
You can exercise any of the above rights by
contacting us using any of the methods in the Contact section below.
Most of the above rights are subject to limitations
and exceptions. We will provide reasons if we are unable to comply with
any request for the exercise of your rights.
To the extent that we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. You can do this by contacting us using the details in the Contact section below.
To subscribe to job alerts emails, you will be required to provide your name and e-mail address, which will be used for the purpose of keeping you informed, by e-mail, of the latest jobs in your nominated industry and to provide you with industry news and other information related to our services.
Should you decide that you no longer wish to receive this information, unsubscribe links are provided in every job alert email that you receive.
All job alerts emails are sent by DPA.
We give you the option of submitting your CV via our website or by providing your CV to one of our consultants. You can do this either to apply for a specific advertised job or for consideration by our recruitment consultants for positions as they come up.
Your CV will be stored in our database and will be accessible by our recruitment consultants.
You can update your CV at any time, simply by following the same procedure to submit a new CV. Your old CV will automatically be archived providing the submission details remain the same (for example you submit both CVs using the same email address or you advise the relevant contact of your new submission).
You have the right to make a complaint at any time to the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the authorities so please contact us in the first instance.
Telephone: 0151 543 0888
Please note that clicking on links and banner advertisements on our websites can result in your browser accessing a third-party
website, where data privacy practices are different to that of DPA.
We are not responsible for, and have no control over, information that is submitted to or collected by these third parties and
you should consult their privacy policies.
DPA is an equal opportunities employer and a company committed to diversity. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnic origin, nationality, national origin, disability, sexual orientation, religion or age.
As part of our commitment to equal opportunities we will from time to time use information provided by you for the purposes of diversity monitoring. All such information will be used on an anonymised basis.
If you have any enquires or if you would like to contact us about our processing of your personal information, including to exercise your rights as outlined above, please contact us either by email to the following address:-
Telephone: 0161 543 0888